Careers

Title:  Inside Sales Associate

Reports to: VP of Sales

Position Location: Woburn, MA

The Position:

EarlySense’s Sales Department is looking for an Inside Sales Associate, who will be primarily focused on outbound calling to prospective customers and following up on sales leads.

The Inside Sales Associate will be leveraging marketing campaigns, conferences and trade shows and webinars in order to identify and qualify potential leads for the sales team.

In many cases, this function is the first point of contact of EarlySense with potential customers. Therefore, the Inside Sales Associate should be very knowledgeable and comfortable with the Company’s products and offerings, as well as have the ability to engage potential customers and present EarlySense offering in a compelling manner.

Engagement and qualification of prospective customers will be done over phone and email. All interactions should be documented in the Company’s CRM system and constant communication with the field sales team will be required.

This position offers career development opportunities within the Company.

Position Requirements:

• Ability to understand and communicate the basics of the EarlySense system including system features, benefits and value proposition.
• Be involved in the creation, execution and follow up of marketing campaigns/conferences and leads.
• Collaborate with field sales team to perform outbound calls to follow up on new and active leads to move them through the initial qualification process.
• Capable of moving small deals to close.
• Being able to research and obtain prospective customers contact information.
• Confidence in phone communication.
• Very strong interpersonal skills.

Primary Responsibilities:

• Prospect and qualify potential customers.
• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls, emails and/or mailers, and encourage interest in further engagement from a sales professional or yourself.
• Establishing relationships and communicating EarlySense’s value proposition to key decision makers at prospective client accounts
• Maintaining your sales activity, pipeline, and prospects within CRM system
• Follow up with field sales team members on further engagement and follow up needs of prospective customers.
• Work closely with the Marketing Department
• Collaborate with field sales people.
• Stays informed of customer business opportunities, current conditions, future prospects, active measurements, and competitive issues.
• Determine Customer needs and propose product solutions.

Key Competencies:

• Strong time management skills
• Articulate
• Very high attention to detail
• Strong time management skills with ability to meet short timelines
• Familiarity/experience with salesforce.com and or SAP- a plus
• Fast learner
• Strong ability to work as part of a team

Title: Customer Relationship Representative (Field Position)

Reports to: Territory Sales Manager

Job Location: Greater Houston area

Job Summary

The Customer Relationship Representative will provide day-to-day support at Company’s customer sites and ensure uninterrupted operation of the Company’s products at Customer Sites. The Customer Service Representative will visit the Company’s customer sites (healthcare facilities) within their assigned region, ensure that everything is working as expected and address any questions or concerns by the users. This is a field-based position, expected to be out in customer sites 100% of the time.

Primary Responsibilities

• Visit Customer Sites on a daily basis as assigned by the Territory Sales Manager.
• Identify needs on site and provide immediate support to address them.
• Ensure that Company’s systems are operating as expected, make necessary adjustments for uninterrupted operation.
• Report any discrepancies in systems performance, technical issues observed or training needs identified to Territory Sales Manager and Support Services team members.
• Support installations at Customer sites as assigned.
• Maintain proper documentation of activities and procedures.
• Collaborate with Sales, Support Services, Project Management and other EarlySense

employees in order to ensure smooth operation of Company’s products and high customer satisfaction.

Position Requirements

• 2-3 years of experience as a service technician or customer service representative.
• Previous experience in healthcare facilities – a plus
• Prior technical experience – a plus
• Ability to travel locally and remotely (100% travel)
• Bilingual – English and Spanish – a plus

Required Skills

• Ability to learn EarlySense products and their application to monitor continuous vital signs, and motion detection for general care patients.
• Excellent Customer Service skills
• Comfort working within a healthcare environment.
• Basic troubleshooting capabilities
• Professionally and effectively deliver service in a healthcare environment.
• Ability to work as part of a team.

Title: Product Application Specialist

Reports to: Regional Support Services Manager

Job Location: Houston metro area

EarlySense’s Product Applications Specialist is responsible for providing pre-and post-sales product and clinical support to Customers, Partners, and EarlySense Inc. employees. This position will primarily focus on training and ensuring optimal utilization of EarlySense’s products. The Product Applications Specialist will be responsible for clinical implementation of the EarlySense System in customer locations as well as the ongoing activities required to maintain system functionality and high utilization of EarlySense’s solutions. Activities will be primarily localized to the South Region of the United States; however, the Product Application Specialist will be called upon to assist with Customers and Partner activities throughout the United States.

Primary Responsibilities:

• Provide product, clinical and technical training to customers and users.
• Perform continuous hands-on training sessions and work with Customers’ teams to leverage usage of the EarlySense system.
• Support the installation, product launch, maintenance and additional support services on-site.
• Collaborate with sites to collect outcome data, case studies, and develop clinical initiatives to promote the overall use of the EarlySense System.
• Share EarlySense’s best practices with the account and remain engaged to ensure complete site satisfaction
• Collaborate with Sales, Marketing and other members of the Support Services team in order to provide required clinical support; perform implementation training planning and execution as well as communicate with existing and potential client clinical and administrative staff.

Position Requirements

• Minimum of 3 years of experience in the medical device industry or direct employment within a healthcare facility, particularly with a patient monitoring, clinical data management system, or similar system type of product platform.
• Prior experience providing clinical support and/or training for medical devices is desirable.
• Technical background and ability to troubleshoot technical issues is an advantage.
• Ability to travel (at times up to 50%).

Required Skills

• Ability to learn EarlySense products and their application to monitor continuous vital signs and motion detection for general care patients.
• Professionally and effectively deliver training to clinical healthcare professionals.
• Ability to work as part of a team.
• Excellent written and verbal communication skills.

Education Requirements

Bachelor’s degree and/or equivalent significant clinical experience and training

Title: Clinical Educator (per diem)

Reports to: Regional Implementation Manager

Job Summary

To provide pre- and post-sales clinical support to Customers, Partners, and EarlySense Inc. employees. This position will primarily focus on training and ensuring optimal utilization of EarlySense’s products. The Clinical Educator will be responsible for clinical training and implementation of the EarlySense System in customer locations as well as the ongoing activities required to maintain system functionality.

This is a per-diem role.

Primary Responsibilities:

• Provide product, clinical and technical training to customers and users.
• Lead Go Live efforts including hands-on support for clinical staff and troubleshooting.
• Collaborate with sites to collect outcome data and case studies, and develop clinical initiatives to promote the overall use of the EarlySense System.
• Perform continuous hands-on training sessions and work with Customers’ teams to leverage usage of the EarlySense system.
• Support the installation, maintenance and additional support services on-site.
• Provide basic technical troubleshooting.
• Collaborate with Support Services, Sales, Project Management and other EarlySense employees in order to provide required clinical support.

Position Requirements

• Minimum of 3 years of experience in the medical device industry or direct employment within a healthcare facility, particularly with a patient monitoring, clinical data management system, or similar system type of product platform.
• Prior experience providing clinical support and/or training for medical devices is desirable.
• Technical background and ability to troubleshoot technical issues is an advantage.
• Ability to travel (at times up to 75%).

Required Skills

• Ability to learn EarlySense products and their application to monitor continuous vital signs and motion detection for general care patients.
• Professionally and effectively deliver training to clinical healthcare professionals.
• Ability to work as part of a team.
• Excellent written and verbal communication skills.

Education Requirements

• Bachelor’s degree and/or equivalent significant clinical experience and training