Careers

Title: Clinical Educator (per diem)

Reports to: Regional Implementation Manager

Job Summary

To provide pre- and post-sales clinical support to Customers, Partners, and EarlySense Inc. employees. This position will primarily focus on training and ensuring optimal utilization of EarlySense’s products. The Clinical Educator will be responsible for clinical training and implementation of the EarlySense System in customer locations as well as the ongoing activities required to maintain system functionality.

This is a per-diem role.

Primary Responsibilities:

• Provide product, clinical and technical training to customers and users.
• Lead Go Live efforts including hands-on support for clinical staff and troubleshooting.
• Collaborate with sites to collect outcome data and case studies, and develop clinical initiatives to promote the overall use of the EarlySense System.
• Perform continuous hands-on training sessions and work with Customers’ teams to leverage usage of the EarlySense system.
• Support the installation, maintenance and additional support services on-site.
• Provide basic technical troubleshooting.
• Collaborate with Support Services, Sales, Project Management and other EarlySense employees in order to provide required clinical support.

Position Requirements

• Minimum of 3 years of experience in the medical device industry or direct employment within a healthcare facility, particularly with a patient monitoring, clinical data management system, or similar system type of product platform.
• Prior experience providing clinical support and/or training for medical devices is desirable.
• Technical background and ability to troubleshoot technical issues is an advantage.
• Ability to travel (at times up to 75%).

Required Skills

• Ability to learn EarlySense products and their application to monitor continuous vital signs and motion detection for general care patients.
• Professionally and effectively deliver training to clinical healthcare professionals.
• Ability to work as part of a team.
• Excellent written and verbal communication skills.

Education Requirements

• Bachelor’s degree and/or equivalent significant clinical experience and training

Reports to:Regional Implementation Manager

Position Location: Greater Boston area, Greater Chicago area, Greater Dallas area

Job Summary:

The Field Service Engineer will provide pre- and post-implementation technical support to Customers, Partners and EarlySense Inc. employees. The Field Service Engineer will apply proven problem-solving skills to help identify and resolve EarlySense system matters. The Field Service Engineer will be part of a regional Support Services team within an assigned region; however, the Field Service Engineer may be called upon to assist with Customers and Partners activities throughout the United States.

Primary Responsibilities

• Providing support services on-site and remotely within assigned region.
• Upgrading of hardware and software of EarlySense systems, on-site or in preparation to installation.
• Performing periodic preventative maintenance of Company’s products at Customer locations.
• Conducting Site Implementation Readiness assessments in conjunction with site’s Biomed/Facilities/IT staff to ensure smooth implementation of EarlySense equipment.
• Supporting installations on Customer sites as assigned.
• Visiting installed customers periodically to ensure smooth operation of EarlySense systems.
• Identifying system malfunctions and providing relevant solutions
• Reporting of system malfunctions to Company Headquarters
• Responding to on-call support requests in order to ensure maximum and smooth operation of EarlySense systems and minimize customer down time.
• Training Biomed/Facilities/IT staff and other third parties within installed sites on basic troubleshooting skills, in order to facilitate proper maintenance of EarlySense systems.
• Maintaining proper documentation of activities and procedures.
• Collaborating with Support Services, Sales, Project Management and other EarlySense employees in order to provide required technical support.

Position Requirements:

• 1-3 years of experience in the medical device industry, particularly with a patient monitoring, clinical data management system, or similar System type of product platform.
• Prior technical experience is a must, in a field support role, technical or applications in nature. Prior experience providing clinical support and/or training for medical devices is desirable.
• Ability to travel (at times up to 60% or more).

Required Skills:

• Ability to learn EarlySense products and their application to monitor continuous vital signs, and motion detection for general care patients.
• Comfort in working with hardware and software products, including performing upgrades to both, and checking proper function according to documented procedures.
• Professionally and effectively deliver training to technical and clinical healthcare professionals.
• Ability to work as part of a team.
• Excellent written and verbal communication skills.

Education Requirements:

• Bachelor’s degree and/or equivalent significant technical experience and training

Reports to: Regional Implementation Manager

Position Location: Northeast, Greater Chicago area.

Job Summary

The Implementation Specialist will be responsible for the technical product implementation of EarlySense products and solutions within Customer sites. The Implementation Specialist’s role is to ensure the installation, reliability, stability and smooth operation of the EarlySense system within customer sites. The Implementation Specialist will apply proven communication skills, clinical/technical training abilities, and problem-solving skills to help identify and resolve all EarlySense system matters. Activities will be performed within an assigned region, however travel to support activities within the US may be required.

Primary Responsibilities

• Lead new customer implementation projects, preform technical implementation, technical troubleshooting, and product applications support as needed.
• Lead the technical and clinical customer Site Surveys for assigned customer projects: Technical Site Surveys will include communication of EarlySense System requirements, testing of sites’ existing technical and environmental parameters and definition of next steps to occur in order to ensure site readiness. Clinical Site Surveys will include explanation of the diffident product features and offerings to the Clinical stake holders, understanding of their needs and expectations and definition of desired system configuration based on those.

• Maintain a detailed understanding of the EarlySense System, both from a technical perspective and a product use case perspective. Use that knowledge to troubleshoot questions from customers, identify issues, and provide solutions.
• Respond to escalated on-call support requests for assigned customers in order to ensure maximum and smooth operation of EarlySense systems and minimize customer down time.
• Report system malfunctions to Company Headquarters and provide relevant solutions.
• Train Biomed/Facilities/IT staff or other third parties within installed sites on basic troubleshooting skills, in order to facilitate proper maintenance of EarlySense systems.
• Maintain proper documentation of activities and procedures.
• Work as part of the regional Support Services team and collaborate with Support Services, Sales and other EarlySense employees in order to ensure optimal technical performance.

Position Requirements

• 5-10 years of experience in the medical device industry, particularly with a patient monitoring, clinical data management system, or similar System-type product platform.
• Prior customer implementation, onboarding, consulting, support and technical problem-solving is a must.
• Ability to travel (at times up to 60% or more).

Required Skills

• Ability to learn EarlySense products and their application to monitor continuous vital signs, and motion detection for general care patients.
• Act as a product expert for both internal and external audiences, providing capable product support and direction to teammates at EarlySense as well as customers.
• Professionally and effectively deliver training to technical and clinical healthcare professionals.
• Ability to work as part of a team.
• Excellent written and verbal communication skills.

Education Requirements

• BSc in Engineering and/or equivalent significant technical experience and training